Refund policy

Refund & Returns Policy

At Eliza Archery, we want you to be happy with your purchase. Please read our Refund & Returns Policy carefully before making a purchase.

Returns

Our return policy lasts 30 days from the date you receive your order. If more than 30 days have passed since your purchase, we are unable to offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In its original packaging with all accessories, manuals and tags (where applicable).

  • Accompanied by proof of purchase (receipt or order confirmation).

Please note:

  • Gift cards are non-refundable.

  • We do not accept returns for change of mind unless required by Australian Consumer Law.

  • Please do not return products directly to the manufacturer.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL).

If a product has a major fault, is not of acceptable quality, is not fit for its intended purpose, or does not match its description, you may be entitled to a repair, replacement, or refund under the ACL.

Refunds

Once your returned item has been received and inspected, we will notify you by email that we have received your return. We will also advise whether your refund has been approved.

If approved, your refund will be processed to your original payment method, unless otherwise agreed (such as store credit).

Please allow several business days for your financial institution to process the refund.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card provider or bank, as processing times can vary.

  3. If you have still not received your refund, please contact us at sales@elizaarchery.com.

Sale Items

Sale or clearance items are generally not eligible for refund unless they are faulty or your rights under Australian Consumer Law apply.

Exchanges

We will replace items if they are defective, damaged, or supplied incorrectly.

If you require an exchange, please email sales@elizaarchery.com with your order details before returning the item.

If you ordered the incorrect size, you may return the unused item in its original condition within 30 days. Return postage is your responsibility. Once received and inspected, we will dispatch the replacement size.

Gifts

If the item was marked as a gift and shipped directly to you, any approved refund will be issued as a gift credit or store credit.

If the item was not marked as a gift, or the gift giver had the order shipped to themselves before giving it to you, any refund will be issued to the original purchaser.

Returning Your Item

Before returning any item, please contact us at sales@elizaarchery.com to obtain return instructions.

Return items to:

Eliza Archery
PO Box 142
Kangaroo Ground VIC 3097
Australia

Customers are responsible for return shipping costs unless the item is faulty, damaged, or supplied incorrectly.

Shipping costs are non-refundable unless required under Australian Consumer Law.

For items valued over $150, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our Refund & Returns Policy, please contact us:

Email: sales@elizaarchery.com

Postal Address:
Eliza Archery
PO Box 142
Kangaroo Ground VIC 3097
Australia