Cancellations Policy

We require a minimum 50% NON-REFUNDABLE deposit at the time of bookings for parties, archery tag or group bookings. "Try Archery" must be paid in full. Bookings may not be cancelled after this point, however you may change the date/time and even package up until 14 days prior to your event. "Try Archery" sessions may be cancelled and refunded if at least 48 hours notice is provided. All coaching sessions (online or in person) are to be paid in full prior to the session, and require at least 48 hours notice prior to cancelling to be eligble for a refund. Any other refunds or returns of deposit are at the sole discretion of Eliza Archery.

Should you cancel with less than 24 hours notice, you are responsible for the full price (non-refundable 50% deposit, 50% remaining balance). Any other refunds or returns of deposit are at the sole discretion of Eliza Archery, please be aware that this is only in the case of extreme circumstances and will not be considered if less than 24 hours notice is given. 

Covid-19 Cancellations

Obviously due to the ever changing situation with lockdowns etc. bookings are hard to guarantee. To combat this, Eliza Archery is offering free rescheduling of any sessions booked within 12 months of the original booking date. This applies to all parties, "Try Archery" sessions and any other form of booking with Eliza Archery. Refunds will be in the form of store credit to be used when your booking is rescheduled (not to be used for retail). 

Inclement Weather Policy

Archery is primarily an outdoor sport, and as such all of our equipment is waterproof. All sessions held at Eliza Archery are indoors. For any off-site sessiosn, we are prepared to run these regardless of weather and so are unable to cancel/refund a session should the weather be unfavourable. We would suggest having an indoor venue at the premises available as a back-up, should you not wish to hold the session outdoors.