Returns/Shipping Policy

WHAT can be returned?
Faulty Items or items where not all parts are received by the consumer as advertised on the site. Item exchanges will be reviewed on a case by case basis.

Items may not be returned if the buyer simply changes their mind after the purchase has been made.


WHEN do items need to be returned by?
14 day return period
 

WHERE do items need to be returned to?

P.O. Box 5253
Frankston South
Vic 3199

 

HOW do customers return items?
The item must be returned within the original packaging (parcel used does not matter)

SHIPPING for returns?
Customer pays return shipping, this will be refunded if the issue with the product is shown to be a manufacturer fault or packaging fault. 

CREDIT for returns?
Customer will have original finance returned and may receive additional compensation depending on the case

My item was never delivered?

If you chose the, "Large Letter" shipping option, we are unable to provide compensation as this does not come with insurance. If the item was sent via eparcel or a similar service with a tracking number, we will provide support by contacting the relevant postage bodies, to ascertain where the parcel is. For international orders, we can only deal with Australia Post and send you the tracking information, so that you can speak with your local postage service. 

Refunds for lost parcels are provided entirely at the discretion of Eliza Archery and should not be expected.