Returns/Shipping Policy

 

WHAT can be returned?
Faulty items or items where not all parts are received by the consumer as advertised on the site (cosmetic issues are exempt from this). Item exchanges will be reviewed on a case by case basis and only after the manufacturer has been contacted.

Items must be received by Eliza Archery within 7 days of purchase if the buyer changes their mind, refunds in this instance will be given in the form of store credit. Shipping if required for "change of mind" is to be organized by the customer. Please note a re-stocking fee starting from 15% will be charged and any eBay/Paypal/Card/Shipping or other expenses incurred will not be refunded.  *No returns are available for special order items*

https://www.consumer.vic.gov.au/products-and-services/business-practices/store-policies/change-of-mind


WHEN do items need to be returned by?
Within 7 days of purchase

 

I want to cancel my order but have already paid a deposit. 

The goods remain the property of Eliza Archery until the total value has been paid, the deposit will be kept should the payment terms not be met. 

 

WHERE do items need to be returned to?

20 Stephenson Road, Seaford​

 

HOW do customers return items?
The item must be UNUSED and returned within the original packaging, if the item is unable to be displayed as it was when the item was purchased, the return is not accepted. 

SHIPPING for returns?
Customer pays return shipping, this will be refunded if the issue with the product is shown to be a manufacturer fault or packaging fault. 

CREDIT for returns?
Customer will have monies refunded if there is a fault with the product, otherwise the return will be given as store credit. 

My item was never delivered?

If you chose the, "Large Letter" shipping option, we are unable to provide compensation as this does not come with insurance. If the item was sent via eparcel or a similar service with a tracking number, we will provide support by contacting the relevant postage bodies, to ascertain where the parcel is. We are not a postal service and once the item leaves our store, we have minimal influence except to contact Australia Post on your behalf, we do not provide refunds for missing parcels as this becomes the responsibility of Australia Post to provide compensation. 

For international orders, we can only deal with Australia Post and send you the tracking information, so that you can speak with your local postage service. 

Refunds for lost parcels are provided entirely at the discretion of Eliza Archery and should not be expected.